There are many reasons why you might be wondering if there is a way to contact Amazon. For example, you may have ordered a product and want to return it because it is not exactly what you expect. Or if you have a question about the products, making changes to an order, or the shipping method, how should you share your problem with them?

Although contacting Amazon can be difficult sometimes, there are ways you can even talk to a real person to resolve your issue.

Try Amazon’s customer service help page

The first and fastest way to get answers to your questions and solve your problem is to visit the customer service help page. In most cases, such as problems with the product not arriving, Alexa, Kindle, and Fire devices, reloading gift cards, and more, you can find the answer to your question on this page.

How to call Amazon customer service

You may not find the answer to your question on the customer service help page, and want to know what amazon’s customer service support number is. Is there a contact number? Yes, you can report and solve your problems by dialing 1-888-280-4331 24 hours a day and 7 days a week.

Considering that the number of people looking for solutions related to Amazon is high, Amazon prefers that you use automated customer support methods to answer your questions. Although, if you call this number, you will get a recorded voice before talking to someone. But if you insist on talking to a human, you will finally be able to connect to a real person.

For this, it is better to call from a mobile connected to your Amazon account so that you can enter the confirmation code that will be sent to you later.

If you are looking for an easier way to communicate a human in Amazon, you can use online chat.

Use Amazon’s online chat

If you find talking on the phone a hassle and prefer to share your problem with a person in writing, online chat is the best choice. To use this method, follow the steps below:

  1. Go to the customer service help page and click “something else.”
  2. Then you need to select “I need more help.
  3. Now a new window will open for you to chat. Amazon’s messenger bot will send you a message and ask about your issue.
  4. Then say: “Talk to a representative.”
  5. The bot will send you a series of options. Two of the options are phone communication and chatting with a human. So, you can choose “Chat with an associate now” to chat for help, and the other option is “Request a phone call.” which is for making a call.

How to chat by Amazon’s mobile app

You can download Amazon’s mobile app from Apple App Store or Google Play Store. If you want to chat through the mobile app: 

  1. Tap on the hamburger button, which is in the form of a three-line icon. You can find this icon in the bottom-right corner of the screen. Then select the following options from the menu that appears.
  2. Scroll down and find “customer services” and tap on it.
  3. Go to the “Getting help with one more thing.”
  4. Then tap on “something else.”
  5. Choose “I need more help.”
  6. Finally, you can send your message from the chat box at the bottom of the page.

Is there a way to contact Amazon by email?

You can use the cs-reply@amazon.com email address to send an email. You should know that you won’t get a quick answer with this method because they are not very interested in communicating in this way.

How to contact amazon via social media

If you like to contact Amazon through social media such as Facebook, Twitter, Instagram, and other platforms, you should do so by commenting on their posts, using hashtags, and tweeting. Of course, this method may not be very suitable, but if you are patient, they will answer.

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